Four steps of buying a Moto X

After two and a half years of owning a Samsung Galaxy S3, the time has come to change it with something else. Something not Samsung, something faster.

When I first heard about Motorola and this year’s model of Moto X not long ago, my first very ignorant reaction was, “Motorola still makes phones? And they are not lame?”. I have never owned a Motorola phone before.

The process of getting a phone from Motorola’s Moto Maker, which lets you customize the phone to your own liking before your order it, turned out to be quite an adventure  mostly because all the latest Motorola phones can’t be bought here in Slovenia yet.

Step 1: Preparation

It started with browsing through reviews and reading testimonials from new Moto X owners. After all, this is something that everyone now does before buying anything online. In short, Moto X has IR sensors that detect when you are just about to grab it and turns on the display showing the time and notifications. It can also listen to your commands while its screen is turned off. The water-resistant coating is just a bonus. To me it is simply the most interesting phone currently available.

I soon knew that my next phone is going to be either the X, or the Nexus 6. So even after deciding that the former offers every feature I’d personally need, waiting for the Nexus 6 announcement was still something that had to be done (just to be sure).

Step 2: Let’s do this

Custom Moto X with black front, ebony back finish and metallic dark gray trim colors

After a monstrous Nexus 6 was announced, I immediately (after a few hours) went and ordered a Moto X through Motorola’s UK website. Well at least that was the intention. When I added my customized Moto X with ebony wood back to the basket, I was presented with a form where the shipping address had to be entered.

Not very unsurprisingly I saw that Motorola’s UK site doesn’t offer international shipping. Not letting that stop me, I went and searched for my Borderlinx UK address, figuring I’d just use that as my preferred shipping method, right? Nope.

Step 3: (╯°□°)╯︵ ┻━┻

The shipping details form did not like the idea of having a Borderlinx address written in it, although it did not say exactly why. After filling out the form and trying to continue with the process, an error showed up saying something in the lines of: “Error occured. Fix the highlighted fields below”. There were no highlighted fields below.

Something's fucky

Assuming the problem was with the Borderlinx address, I went over to the Borderlinx support where they offered different variations of the original address, and none worked. After that I got in touch with Motorola support. They too had no clue why that error was occurring, but they promised that they will investigate it and let me know the resolution as soon as possible  but who knew when that would happen.

While waiting for the answer from UK Motorola, there was one other option left to try, and that was to order a Moto X from Motorola Germany. Germany is closer to Slovenia, so the shipping will be cheaper and faster comparing to the one from UK, I thought.

Similarly to Motorola’s UK site though, shipping of the phone was not possible outside of Germany. Luckily, service similiar to Borderlinx exists solely for Germany and it’s called mailboxde! After quickly creating a mailboxde account and getting a personal mailbox address, I ordered the Moto X. But being a human and humans change their minds, I chose a different design for the phone this time. Seeing a lot of people were complaining about the peeling of the wooden (and leather) back panels, picking a plastic back seemed like a safer option.

Custom Moto X with black front, plastic slate back and metallic dark gray trim colors

Order went through this time. Hooray!

But naturally, the streak of the unlucky purchase attempts continued. Two hours after my order was confirmed, I received an email from Motorola with the following subject line: “Ihre Bestellung DE000090XX pausiert”. Although ich nicht sprechen Deutch, it was apparent that something regarding my order got paused. Why? There was no explanation in the email.

Eager to find out what is going on, contacting Motorola the next morning was the first thing I did. Fast-forward one hour of waiting in the chat queue and 15 minutes of chatting with Ben, Motorola customer service guy, my takeaway was that order most likely got paused and will be cancelled due to the use of mailboxde service.

A few days later I received an email from Motorola that confirmed the above. Apparently the shipped phone has to be signed for upon delivery, and services such as Mailboxde or Borderlinx do not do that.

Step 4: Improvise

So that was it. There was no way I could get the new Moto X without personally going out of the country and getting one. Unless …

Eureka!

There is someone who I know and lives in the UK or Germany, and would be willing to order one and send it over to me?

And there it was.

Turns out that this is the quickest and most reliable way to buy something from Motorola in the UK  just be a UK citizen. After arranging a transaction of necessary funds for phone and shipping through DHL  all together a little over 630 EUR  the phone was on its way. (Thanks again Ragnar!)

Maybe Motorola does have a valid reason for not letting international buyers experience the Moto Maker service which not only offers customization of phone’s design, it also lets customers choose between better phone models in terms of memory size (32Gb instead of 16Gb) and other minor tweaks. But building an amazing experience and then offering it to only the select few countries is not something you do when you want to be big. Lenovo, it is now on you to make this better for all of us from small countries.

It took a little over two weeks, but my Moto X finally arrived.

Moto X 2nd gen

Moto X 2nd gen

All things considered, Moto X 2nd gen truly is a beautiful piece of hardware. One little detail I also love about this phone is that you can configure it to wake up on any 3-word command that you like. Mine is currently configured to wake up after hearing “All right, Jarvis”